j118 Privacy Policy – How We Protect Your Data

1 About This Privacy Policy

This Privacy Policy applies to all players registered on j118 and to visitors who browse the j118 website without registering. It covers how we collect, use, store and protect personal information in connection with your use of the j118 platform — including Sports Betting, Live Casino, Slots, Fish Games, and all other products and services offered under the j118 brand.

By registering on j118, you acknowledge that you have read this Privacy Policy and that you consent to the collection and processing of your personal data as described here. This policy should be read alongside the j118 Terms and Conditions, which together form the full agreement between you and j118.

2 Data We Collect

j118 collects personal data through several channels: directly from you when you register or update your account, automatically when you use the platform, and from third-party payment processors when you make a deposit or withdrawal. Below is a clear breakdown of the categories of data we collect.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless specifically required by law in exceptional circumstances.

3 How We Use Your Data

j118 uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything other than what is described in this policy. The primary purposes for which we process your data are:

• Account Management: To create, maintain and manage your j118 account, verify your identity and keep your account details accurate and up to date.
• Processing Transactions: To process your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods, and to maintain accurate financial records for your account.
• Platform Delivery: To provide access to all j118 products including Sports Betting on cricket and PSL markets, Live Casino, Slots and Fish Games, and to personalise your experience on the platform.
• Customer Support: To respond to your queries, resolve complaints, process account closure requests and communicate important account-related updates.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, duplicate account creation, and any other misuse of the j118 platform.
• Responsible Gaming: To monitor patterns of play that may indicate problem gambling, and to apply deposit limits, self-exclusion or other responsible gaming measures where appropriate or requested.
• Platform Improvement: To analyse aggregated usage data so we can improve the j118 platform, fix issues and optimise the experience for Pakistan players.
• Marketing (with consent): To send you promotional messages about bonuses, new games and upcoming PSL or cricket betting markets — only if you have given your consent to receive marketing communications.

4 Payment Data & PKR Transactions

All financial transactions on j118 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the transaction is handled through your chosen payment method — JazzCash, Easypaisa, Raast, Bank Transfer, or another supported PKR wallet or card.

j118 does not store your full payment credentials on its own servers. Payment data — such as your JazzCash mobile number or bank account details — is processed and held by our payment processing partners, who are contracted to handle this data securely under strict data protection obligations.

• j118 retains a record of transaction amounts, dates, method types and statuses for account management and compliance purposes.
• Withdrawal requests are processed to the same payment method used for the original deposit wherever operationally possible, as part of our commitment to preventing financial fraud.
• j118 will never ask you to share your full JazzCash PIN, Easypaisa PIN or online banking password through chat, email or any other channel.

5 Sharing Your Data

j118 does not sell, rent or share your personal information with third parties for their own marketing or commercial purposes. We may share your data with third parties only in the following specific circumstances:

• Payment Processors: JazzCash, Easypaisa, Raast, banks and card payment networks — to process your PKR deposits and withdrawals. These parties receive only the data necessary to complete the transaction.
• Game and Technology Providers: Third-party providers who power Live Casino, Slots and Fish Games on j118 may receive limited technical data (such as your player ID and session data) to facilitate gameplay. They are not permitted to use this data for their own purposes.
• Analytics and Platform Services: We use analytics tools to understand how players use j118. Data shared with these tools is aggregated and anonymised wherever possible.
• Legal and Compliance Requirements: j118 may be required to share data with relevant authorities if we receive a legally valid request, or if we believe disclosure is necessary to protect the rights and safety of players or the platform.
• Business Transfers: In the event that j118's business or assets are transferred to a third party, your data may be transferred as part of that transaction. We will notify affected players before any such transfer takes effect.

All third-party service providers who handle your data on behalf of j118 are required to maintain appropriate security standards and to process your data only for the purposes we specify.

6 Cookies & Tracking Technologies

j118 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, remember your preferences and understand how players navigate the site. Below is a breakdown of the cookie types we use:

• Essential Cookies: These are required for the j118 platform to function. They maintain your login session, keep your bet slip active and manage security tokens. You cannot disable these cookies without preventing the platform from working correctly.
• Preference Cookies: These remember your platform settings — such as your preferred language or display preferences — so you do not have to re-enter them on each visit.
• Analytics Cookies: These help j118 understand which pages and features are most used, how long players stay on different sections and where technical issues may be occurring. The data collected is aggregated and does not identify individual players.
• Marketing Cookies: If you have opted in to marketing communications, these cookies help us present relevant promotions and offers based on your platform activity. You can opt out of marketing cookies through your account settings.

7 Data Retention

j118 retains your personal data for as long as your account remains active and for a period after account closure in accordance with our data retention obligations. The retention periods for different categories of data are as follows:

• Account Data: Retained for the lifetime of your active account, and for a minimum period after closure for compliance and audit purposes.
• Financial & Transaction Records: PKR deposit and withdrawal records, bet history and associated financial data are retained for an extended period to meet financial record-keeping obligations. These records cannot be deleted on request during the retention window.
• Responsible Gaming Records: Self-exclusion records and problem gaming intervention records are retained for an extended period to prevent re-registration during an exclusion period.
• Communications: Support chat transcripts and emails are retained for a defined period to allow for complaint review and dispute resolution.
• Marketing Data: Retained only while you are opted in, or for a short period after opt-out for record-keeping. Deleted promptly after that.

When data is no longer required and the retention period has expired, j118 securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

8 Your Rights

As a j118 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team with your registered account details.

• Right of Access: You can request a copy of the personal data j118 holds on your account. We will provide this within a reasonable timeframe.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can also update certain details — such as your contact number or email address — directly from your account settings.
• Right to Erasure: You can request that j118 delete your personal data. We will action this request where we are not legally required to retain the data. Financial and compliance records may be exempt from deletion during their required retention period.
• Right to Restrict Processing: You can ask j118 to stop using your data for certain purposes — for example, to stop sending marketing messages — while a dispute or correction request is being resolved.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where we process your data based on your consent — such as for marketing communications — you can withdraw consent at any time without affecting your access to the platform.

9 Account Security & Your Responsibilities

j118 implements strong technical and organisational measures to protect your data — including encryption at rest and in transit, access controls, and regular security audits. However, account security is a shared responsibility, and there are steps you should take on your side to keep your data safe.

• Use a strong, unique password for your j118 account — one that you do not use on any other platform or service.
• Do not share your j118 login credentials with any other person, including family members.
• Log out of your account when using a shared or public device, and do not save your password in shared browsers.
• If you receive a suspicious message claiming to be from j118 and asking for personal or payment details, do not respond. Report it to our support team immediately.
• If you believe your account has been accessed without your authorisation, contact j118 support immediately so we can take action to secure your account.

10 Children's Privacy

j118 is strictly an adults-only platform. You must be at least 18 years of age to register, deposit or access any j118 product or service. j118 does not knowingly collect personal data from individuals under the age of 18.

If we become aware that a person under the age of 18 has registered on j118 or provided us with personal data, we will suspend the account immediately, investigate, and delete the associated data as quickly as is practical. Any winnings or balances associated with an underage account will be withheld pending investigation.

If you believe that a minor has created a j118 account, please contact our support team at [email protected] immediately so we can take action.

11 Updates to This Privacy Policy

j118 may update this Privacy Policy from time to time to reflect changes in our platform, our data practices or applicable regulations. When we make material changes, we will update the "Last Updated" date shown at the top of this page.

Where a change is significant — for example, if we introduce a new way of processing your data or change how long we retain certain records — we will take reasonable steps to notify registered players. This may include displaying a notice when you log in to your account or sending a message to your registered email address.

Your continued use of j118 after an update to this Privacy Policy constitutes your acceptance of the updated version. If you do not agree with any change, you should stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a privacy-related concern, you can contact the j118 privacy team through the following channels: